Privacy Policy

Last updated: 30 April 2026

1. About this policy

Gardening Pros Pty Ltd (ABN 00 000 000 000) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What we collect

We collect: name, phone number, email, postal address, and any details you give us about a job (e.g. property access, equipment in scope). Through our website we may also collect IP address, device type, browser, and analytics events.

3. Why we collect it

To respond to enquiries, quote and complete jobs, send invoices, deliver after-sales support, and improve our website and marketing. We may also send service-related communications (e.g. an installation reminder).

4. Disclosure

We do not sell your information. We may share it with: payment processors, accountants, IT and CRM providers, advertising platforms (Google, Meta) for ad performance measurement, and law enforcement where required by law. All providers are bound by confidentiality.

5. Cookies & tracking

We use first-party cookies for analytics (Google Analytics 4), conversion tracking (Google Ads, Meta Pixel where enabled), and to remember campaign source for attribution. You can disable cookies in your browser settings.

6. Storage & security

Data is stored on secure servers in Australia and the United States (Google Cloud, Cloudflare). We use HTTPS, encrypted storage, and access controls. We retain data for as long as needed to provide services or comply with our legal obligations.

7. Access, correction & complaints

You can ask to see, correct or delete the personal information we hold about you. Email hello@gardeningpros.com.au or call 1300 111 222. If you're unhappy with our response you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

8. Changes

We may update this policy. Material changes will be flagged on this page and take effect on publication.

9. Contact

Gardening Pros Pty Ltd
Network HQ, Sydney NSW 2000
1300 111 222 · hello@gardeningpros.com.au